Last Updated: 29 July 2026 | Effective Date: 01 January 2026
Shiv Durga Logistics ("Company", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We may collect the following types of information:
Personal Information: Name, phone number, email address, postal address, city, and other contact details you provide when filling our contact forms, inquiry forms, or requesting quotes.
Usage Data: IP address, browser type, pages visited, time spent, referral URLs, and device information collected automatically when you access our website.
Communication Data: Messages, inquiries, and correspondence you send us via contact forms or email.
We use your information to:
• Process and respond to your logistics inquiries and service requests
• Provide you with logistics quotes and estimates
• Contact you about your shipments and bookings
• Improve our website and services based on usage patterns
• Send service updates, invoices, and related correspondence
• Comply with legal obligations and resolve disputes
• Prevent fraud and ensure platform security
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
• Service Partners: Trusted transport partners and vendors who assist in delivering your cargo, subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In case of merger, acquisition, or sale of business assets
We implement industry-standard security measures including SSL encryption, secure database storage, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser. Some features of our website may not function properly without cookies.
You have the right to:
• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Lodge a complaint with the appropriate data protection authority
To exercise these rights, contact us at contact@shivdurgalogistics.com
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal requirements. Inquiry data is typically retained for 2 years.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.
For privacy-related questions:
Shiv Durga Logistics
M-38/2, Paharpur Road, Garden Reach, Kolkata, West Bengal -700024
Email: contact@shivdurgalogistics.com
Phone: +91 85839 35646
